Receiving Department
The Wine Cellar Club’s Receiving Department is one of our most valued member services, always provided at no charge
We accept wine deliveries from UPS, FedEx, GSO, and other major carriers on your behalf. Upon receipt, each shipment is carefully logged and secured in our climate-appropriate receiving rooms. Members receive an automated email notification containing the shipment’s tracking number(s) once the delivery has been processed. Packages are available for pickup at your convenience.
To minimize waiting, we encourage members to call ahead so that your order may be prepared in advance. Please contact Dan at 949-252-1828.
Receiving Department Hours
10:00 AM – 3:00 PM — Scheduled Pickups Only
3:00 PM – 6:00 PM — Open for General Pickup
Members residing outside the local area, or those who prefer more hands-off experience, may inquire about our premium storage and concierge services. Please contact our Customer Service team at customerservice@winecellarclub.com or 949-252-1828 for further details.
Receiving Room Policy
• Shipments are received, logged, and held in our secure receiving room for up to 30 days, at no charge. Please contact Dan or Customer Service in the event you cannot retrieve your wine shipments in 30 days.
• Members must maintain an active storage locker with a total capacity equal to or greater than the volume of any incoming shipment.
• An email notification will be sent on the day of receipt, with follow-up reminders issued on the 15th and 30th days. We kindly ask that all deliveries be retrieved promptly, particularly during the high-volume fall delivery season.
• Upon pickup, members are asked to collect their shipment in its entirety rather than selecting individual cartons.
• Members may authorize a designated representative to collect deliveries on their behalf. Please contact our office: Phone 949-252-1828 or E-mail customerservice@winecellarclub.com to arrange authorization.
Premium Concierge Services
For members requiring additional assistance, the following optional services are available:
1. Styrofoam and Paper Mache Shippers Repacking — $22 per box
Styrofoam and Paper Mache shipper boxes are inefficient and too large for long-term cellar storage. We will transfer your wine into a standard corrugated wine storage box better suited to our locker dimensions, dispose of the original shipping materials, and place the repacked box directly in your locker. Requires a completed written authorization form, along with locker access credentials.
2. Box Transfer to Locker or Walk-In — $10 per box
We will move your shipment from the receiving room to your designated storage locker or walk-in cellar in its original box. Requires a completed written authorization form, along with locker access credentials.
3. Third-Party Concierge Services
Through our network of trusted service providers, we offer a range of additional options, including Cellar Tracker inventory management, scheduled pickup and delivery, and sourcing assistance for rare or hard-to-find wines. Please inquire with our staff for further information.
Frequently Asked Questions
Is the receiving service really free?
Yes. Receiving, logging, and temporary storage of your wine deliveries is provided to all active members at no charge, for up to 30 days per shipment.
What carriers do you accept?
We accept deliveries from all major carriers, including UPS, FedEx, and GSO. If you have a question about a specific carrier, please contact Dan at 949-252-1828 prior to placing your order.
How will I know my delivery has arrived?
You will receive an automated email notification on the day your shipment is received, which will include the associated tracking number(s). Reminder notices are sent on the 15th and 30th days if the package has not yet been collected.
Do I need an appointment to pick up my wine?
Appointments are required for pickups before 3:00 PM. After 3:00 PM, the receiving room is open for general pickup without a scheduled appointment. Calling ahead is always encouraged so we can have your order ready upon your arrival.
Can someone else pick up my wine on my behalf?
Yes. You may authorize a trusted representative to collect your shipment. Please contact Brianna or Felicia in our Customer Service office in advance — by phone at 949-252-1828 or by email at customerservice@winecellarclub.com — to complete the authorization process.
What happens if I don’t pick up my wine within 30 days?
We ask that all members retrieve their shipments promptly. After 30 days, continued storage may not be guaranteed, particularly during peak fall delivery season. If you anticipate a delay, please contact us as soon as possible to discuss your options.
Do I need a storage locker to use the receiving service?
Yes. Members must have an active storage locker with a total capacity sufficient to accommodate their incoming shipment. If you have questions about locker sizing or availability, our team is happy to assist.
I live out of the area — can you put my wine directly into my locker?
Yes. We offer a Box Transfer service for $10 per box. We move your shipment directly from the receiving room to your locker or walk-in cellar.
For members who prefer their shipping boxes repacked for more efficient storage, our Repacking Service is available for $22 per box. Both services require a signed written authorization form and locker access credentials. Contact Brianna or Felicia in our Customer Service office in advance — by phone at 949-252-1828 or by email at customerservice@winecellarclub.com — to complete the authorization process.
What is the Cellar Tracker inventory management service?
Through our trusted third-party concierge partners, we can arrange professional management of your wine inventory using Cellar Tracker, a widely popular cellar management platform. Please speak with a staff member about pricing and availability.
How do I get started with concierge services?
Simply reach out to our Brianna or Felicia – our Customer Service team:
By Phone 949-252-1828. Customerservice@winecellarclub.com
We will walk you through the options available and help determine the best solution for your needs.
