Felicia Greenberg, Customer Service Director

When Felicia joined the Wine Cellar Club in 1998, she arrived with a vision — one rooted in the belief that exceptional service wasn't just a courtesy, but a calling. At a time when dedicated on-site client support was virtually unheard of among wine storage facilities, she set out to change the standard entirely.

Over its 30-plus-year history, the Wine Cellar Club has grown from a promising venture into a deeply cherished home for those who live and breathe their love of wine. Through steady evolution and thoughtful expansion, the Club has remained passionately committed to honoring the refined palates, exacting standards, and heartfelt devotion of its treasured membership. Each passing year has uncorked meaningful refinements, exciting new amenities, and an ever-deepening dedication to the art of exceptional hospitality — because the finest collections in the world deserve nothing less.

At the heart of it all is Felicia. With grace, expertise, and an unmistakable passion for her craft, she offers an extensive suite of world-class concierge services and exclusive member amenities that transform every visit into a truly memorable experience. She doesn't simply manage services — she elevates them.

Her warmth is immediate, her professionalism impeccable, and her energy infectious. Members who have had the pleasure of her assistance know that she goes above and beyond — not because it's expected, but because it's simply who she is. For those who have yet to experience the Wine Cellar Club firsthand, one meeting with Felicia is all it takes to understand that this is a place where excellence isn't just promised — it's personal.